Refund policy
RETURN POLICY
We are comitted to 100% customer satisfaction and delivering high-quality products to our customers at Deylans Diamond.
If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund on any purchase for up to 30 days after your item was received.
For a quick and easy return process.
Free to contact our customer service team by e-mail at
sdeylan@deylans.com
Contact me within: 5 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
Buyers are responsible for return shipping & insurance costs.
To be eligible for a return, your item must be unused and in the same condition that you received it.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Make sure you will mail back with a express courier fully trackable and fully insured with signature required upon delivery.
Our Return Address is:
Sururi Mah. Sultan Mektebi Sok. Arkadaş Han No:11 Office: 112 Grand Bazaar - Cagaloglu/Istanbul
The cost of return shipping is covered by Deylans Diamond with a prepaid UPS/USPS return label.
Once we receive your parcel, it can take up to 7-10 business days for us to process your return request.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
- Items on sale
- Custom designs or personalized orders
- Items purchased with any kind of coupon discount.
Buyers are responsible for return shipping & insurance costs.
To be eligible for a return, your item must be unused and in the same condition that you received it.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Make sure you will mail back with a express courier fully trackable and fully insured with signature required upon delivery.